Undercover Magic Website Privacy Policy
Last updated: November 19, 2025
Undercover Magic (“we,” “us,” or “our”) operates the website undercovermagic.com and provides tools that help renters and DVC owners connect, compare pricing, and view rental availability. This Privacy Policy explains what information we collect through our website, how we use it, and how we protect it.
This policy applies only to the Undercover Magic website and related services. For information on the privacy practices of our browser extension, please refer to our separate Extension Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our website:
A. Information Submitted by DVC Owners
Owners may submit:
- Name
- Email address
- Home resort(s)
- Annual point allocation
- Current point balance
- Banking/borrowing status
- Use year
- Confirmed reservations
- Preferred price-per-point
- Booking rules or availability notes
This information is used to help match owner inventory with renter requests and improve pricing accuracy in our system.
B. Information Submitted by Renters
Renters may submit:
- Name
- Email address
- Desired travel dates
- Resort preferences
- Room preferences
- Additional notes (e.g., flexibility of dates)
This information is used to:
- Provide personalized pricing and availability results
- Deliver the “DVC Rental Match Concierge” service
- Connect renters with matched owners or brokers (with consent)
C. Concierge Service Information
When using our concierge service, renters may provide:
- Travel dates
- Preferred resorts
- Number of guests
- Any additional trip details
This information is used solely to identify point-rental availability and return curated rental options.
D. Payment Information (via Stripe)
If you choose to pay for our concierge service:
- Payments are processed securely by Stripe
- We do not receive or store credit card numbers
- Stripe may collect additional information per their own privacy policy
E. Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Basic analytics events (page visits, referring URLs)
This is used to improve site performance and reliability.
We do not track browsing activity outside our website.
2. How We Use Your Information
We use the information collected to:
- Connect renters with DVC owners or brokers
- Provide price comparisons and availability insights
- Notify owners when a renter request matches their inventory
- Improve the accuracy of our pricing engine
- Contact users about their submissions
- Process payments for concierge services
- Improve our website and user experience
We do not sell or rent user information to third parties.
3. Information Sharing
We may share:
- With owner–renter matches: When a renter request matches an owner’s submission, we may share the renter’s inquiry with that owner, or vice versa. Only the necessary contact information is shared.
- With service providers: We use trusted providers like Stripe for payments and secure hosting partners. These services operate under their own privacy policies.
- When required by law: We may disclose data if required to comply with legal obligations or enforce our terms.
We do not share data with Disney or any company affiliated with Disney.
4. Data Retention
We retain:
- Concierge submissions for up to 12 months
- Owner inventory submissions until the owner requests deletion
- Email communications as required for customer support
Users may request deletion at any time (see Section 7).
5. Security
We use industry-standard security measures to protect your data, including encryption, secure hosting, and access controls. However, no online system is completely secure.
6. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
7. Your Rights
You may request:
- Access to your submitted information
- Correction of inaccurate data
- Deletion of your data
- Opt-out from future communications
Contact us at: support@undercovermagic.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, you may contact us at:
support@undercovermagic.com
Undercover Magic LLC (if you incorporate later)