Undercover Magic Website Privacy Policy

Last updated: November 19, 2025

Undercover Magic (“we,” “us,” or “our”) operates the website undercovermagic.com and provides tools that help renters and DVC owners connect, compare pricing, and view rental availability. This Privacy Policy explains what information we collect through our website, how we use it, and how we protect it.

This policy applies only to the Undercover Magic website and related services. For information on the privacy practices of our browser extension, please refer to our separate Extension Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our website:

A. Information Submitted by DVC Owners

Owners may submit:

Name
Email address
Home resort(s)
Annual point allocation
Current point balance
Banking/borrowing status
Use year
Confirmed reservations
Preferred price-per-point
Booking rules or availability notes

This information is used to help match owner inventory with renter requests and improve pricing accuracy in our system.

B. Information Submitted by Renters

Renters may submit:

Name
Email address
Desired travel dates
Resort preferences
Room preferences
Additional notes (e.g., flexibility of dates)

This information is used to:

Provide personalized pricing and availability results
Deliver the “DVC Rental Match Concierge” service
Connect renters with matched owners or brokers (with consent)

C. Concierge Service Information

When using our concierge service, renters may provide:

Travel dates
Preferred resorts
Number of guests
Any additional trip details

This information is used solely to identify point-rental availability and return curated rental options.

D. Payment Information (via Stripe)

If you choose to pay for our concierge service:

Payments are processed securely by Stripe
We do not receive or store credit card numbers
Stripe may collect additional information per their own privacy policy

E. Technical Information

We may automatically collect:

IP address
Browser type
Device information
Basic analytics events (page visits, referring URLs)

This is used to improve site performance and reliability.

We do not track browsing activity outside our website.

2. How We Use Your Information

We use the information collected to:

Connect renters with DVC owners or brokers
Provide price comparisons and availability insights
Notify owners when a renter request matches their inventory
Improve the accuracy of our pricing engine
Contact users about their submissions
Process payments for concierge services
Improve our website and user experience

We do not sell or rent user information to third parties.

3. Information Sharing

We may share:

With owner–renter matches: When a renter request matches an owner’s submission, we may share the renter’s inquiry with that owner, or vice versa. Only the necessary contact information is shared.
With service providers: We use trusted providers like Stripe for payments and secure hosting partners. These services operate under their own privacy policies.
When required by law: We may disclose data if required to comply with legal obligations or enforce our terms.

We do not share data with Disney or any company affiliated with Disney.

4. Data Retention

We retain:

Concierge submissions for up to 12 months
Owner inventory submissions until the owner requests deletion
Email communications as required for customer support

Users may request deletion at any time (see Section 7).

5. Security

We use industry-standard security measures to protect your data, including encryption, secure hosting, and access controls. However, no online system is completely secure.

6. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

7. Your Rights

You may request:

Access to your submitted information
Correction of inaccurate data
Deletion of your data
Opt-out from future communications

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

support@undercovermagic.com

Undercover Magic LLC (if you incorporate later)